Documents

Service Level Management documents

The Service Level Management Specification & Guidelines information is in development and will include a summarization of the customizable process options, lists and guidelines for the process and related procedures.

The link below contains the currently operational OLAs and SLAs.   Authentication is required.  If you have any issues accessing the documents, please submit a ticket at help.emory.edu.

Operational Level Agreements (OLAs) and Service Level Agreements (SLAs)